Joel Comm shares a recent experience he had with American Airlines Customer Service…
Does American Airlines have good customer service?
Once again, I find myself on the “I can’t believe this is happening” end of a telephone conversation with a customer service rep.
Here’s the story.
I had booked a flight using reward miles to fly someone from Dallas to Denver in a couple weeks.
As it turns out, he is going to drive here a few days early and won’t require the initial leg of the flight. But he fully intended to use the return leg on the scheduled date.
The lady at the Aadvantage desk told me if he didn’t get on the outbound flight, the ticket would be cancelled.
What’s more, there would be a $100 change fee to reschedule… the same return flight.
Continue reading about the nightmare with American Airlines Customer Service